kgb focuses on consumer brands, financial services, telecom/technology, and services where customer delight and operating discipline can change the category.
Financial Services
118 118 Money
Start-up Funding / Growth Capital Investment
Built on the success of 118 118, 118 118 Money used deep data analytics and machine learning to build an unsecured loan and credit card portfolio in the United Kingdom. Its credit card and loan products did not charge late fees, over-limit fees, or any fees at all.
Transparent pricing: Never get Surprised.
Services
Conduit Global
Follow-on Acquisition
Conduit Global provides Call Center as a Service infrastructure and agent support to clients. It has supported other portfolio companies as well as a long-term roster of clients.
Mission-critical support at scale.
Consumer Brands
118 118
Start-up Funding / Growth Capital Investment
Founded in 2002 and launched publicly in March 2003, 118 118 was crowned market leader by the Financial Times in August 2003 with a 70% market share in the newly deregulated UK directory enquiries market.
The leading directory enquiries service in Switzerland. kgb purchased the business and joined with its founder prior to deregulation, then captured 50% of the market.
A simple, memorable brand built for everyday connection.
Telecom / Technology
Dispo
Growth Capital
Launched in France in 2018, Dispo provides an appointment scheduling service for doctors throughout France.